Shipping Policy
We are committed to providing you with fast and reliable shipping services. Please read the following shipping policy before making a purchase to understand the production and shipping timelines for custom products.
1. Custom Product Production Time
All custom products require careful crafting. Our production time for custom items is typically 5-10 business days, depending on the complexity and design requirements of the product. Once the production is complete, you will receive a confirmation notice, and the product will move on to the next stage for shipping.
2. Shipping Time
- Standard Shipping: The shipping time is typically 7-14 business days** (depending on the destination).
- Expedited Shipping: If you need faster shipping, you can choose our expedited shipping option. The expedited shipping time is 5-10 business days, and additional fees will apply based on your order.
3. Shipping Fees
Shipping fees are calculated based on the size, weight, and destination of the product. The exact cost will be displayed at checkout.
4. Order Confirmation and Shipping
Orders are processed once payment is confirmed.
Once your custom product is finished and shipped, we will send you a tracking number via email, so you can track your order status at any time.
5. International Shipping
We offer international shipping services. The specific shipping time and fees depend on the destination country/region. Please note that some regions may incur additional customs and import taxes.
6. Shipping Delays
In certain cases (such as weather, holidays, or logistical issues), there may be delays in shipping. We will make every effort to minimize these delays, but we cannot control unforeseen shipping issues caused by external factors.
7. Return and Exchange Policy
Due to the personalized nature of custom products, we generally do not accept returns or exchanges once production has begun.
If you receive a product with quality issues or one that does not match your order, please contact us immediately, and we will provide a solution.
We appreciate your patience and support. If you have any questions, please feel free to contact our customer service team.
