Return and Refund Policy
If you are not satisfied with your purchase, please contact us within 30 days of receiving the item to initiate a return or exchange request. Requests made after 30 days will not be processed. Be sure to email us before returning any items to obtain authorization.
Return Conditions
- All unauthorized returns will not be accepted.
- Items must be returned within 30 days of receipt, in their original condition, unworn, and with all tags attached.
- Please provide a purchase receipt or proof of purchase.
- Customers are required to use a shipping method with tracking information to ensure the safe return of items.
Non-returnable Items
- Sale items or gift cards are non-refundable.
- Items damaged or lost due to customer reasons are not eligible for return or exchange.
Return Process
- Initiate a Return Request: Please email us with a photo and/or video of the item, along with your order number. Our customer service team will respond within 3 business days.
- Return the Item: Once return authorization is received, we will provide the return address and instructions. We recommend using a shipping method with tracking information to avoid loss.
- Refund or Exchange: Upon receiving the returned item, we will inspect it within 3-5 business days and arrange a replacement or refund for eligible items.
Return Fees
- If the return is due to our error (e.g., incorrect item or quality issue), we will cover the shipping cost and provide a full refund.
- If the return is due to the buyer’s reason (e.g., dislike of item or incorrect size ordered), the buyer is responsible for the shipping fee and may be subject to a restocking fee.
- Customized items are generally non-returnable, except in cases of quality issues.
Refund Processing
- After receiving and inspecting the returned item, we will notify you by email about the approval or rejection of your refund. If approved, the refund will be processed to the original payment method within 2-3 business days.
- If you have not received your refund within the specified time, please check your bank account, then contact your bank or credit card company. If you still haven’t received it, please contact us.
Note: Original shipping fees are non-refundable.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. If your payment has been processed but the package has not yet shipped, you may cancel the order and receive a full refund.
